Privacy policy

Data we collect

• Account data: Name, institution/organisation name, email address, and a securely hashed password when you create an account.
• Order data: Shipping address, contact details, and laboratory purchase history needed to fulfil your orders.
• Payment data: Processed entirely by our secure, PCI-DSS compliant payment gateway — Peptide Group never stores full credit or debit card details.
• Contact messages: Enquiries and scientific correspondence you send via our contact form or support email.

How we use your data

We use your data solely to operate our laboratory supply store: processing orders, providing customer and technical support, maintaining your researcher account, and meeting UK regulatory obligations. We do not sell, rent, or trade your personal data with third parties for marketing purposes.

Data security

Account passwords are encrypted using industry-standard hashing algorithms. All transactions occur over 256-bit SSL encrypted sessions. Data is housed in secure, firewalled data centres with access strictly restricted to authorised personnel.

Your rights

Under UK GDPR, you have the right to access, rectify, or request deletion of your personal data, and to object to or restrict its processing. To exercise any of these statutory rights, please contact our Data Protection representative via our contact page.

Cookies & Tracking Technologies

We use cookies and similar technologies on Peptide Group to ensure secure site operation and optimise your research portal experience:

• Strictly Necessary Cookies: Essential for site navigation, user authentication, shopping basket persistence, and checkout security. These cannot be disabled.
• Analytical & Performance Cookies: With your explicit consent, we use privacy-compliant Google Analytics to measure how visitors interact with the site, helping us enhance performance.

You can review, modify, or withdraw your cookie consent at any time using the control below:

Data retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including compliance with UK legal, accounting, tax, and research supply reporting requirements.

Lawful basis for processing

We process your personal data under the lawful bases of contractual necessity (fulfilling your order), legal compliance, and our legitimate commercial interests in operating a secure research peptide platform.

Right to complain

If you have any concerns regarding our data handling, please contact us first so we can promptly resolve them. You also possess the statutory right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk.