Returns & refunds
At Group Peptides, we are committed to supplying high-quality research products. Please read our returns policy carefully before placing an order.
Defective or Damaged Items
We will only replace products that are received damaged or are confirmed to be defective. If you believe you have received a defective item, please contact our customer support team within 48 hours of delivery. To process your replacement request, please provide:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
Once your claim has been reviewed and approved, we will arrange a replacement for the defective item.
No Refunds
All sales are final. We do not offer refunds for any products purchased through our website.
Non-Returnable Items
For quality assurance and safety reasons, we do not accept returns or exchanges for:
- Products that have been opened or used
- Items returned due to a change of mind
- Incorrect orders placed by the customer
- Products that have been improperly stored or handled after delivery
